Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Privacy policy
Privacy Policy
HeartPost Paperie is committed to protecting your personal information and respecting your privacy. This policy explains how your personal data is collected, used, and shared when you place an order or contact me through Etsy.
What Information I Collect
When you place an order or contact me, I may collect the following personal information:
• Your name and delivery address
• Your email address
• Personalisation details required to complete your order (such as names, dates, or custom messages)
Why I Need Your Information
I collect and use your information in order to:
• Process, personalise, and fulfil your order
• Communicate with you about your order
• Comply with Etsy’s Terms of Service and applicable legal obligations
How I Share Your Information
Your personal information is shared only where necessary, including:
• Etsy, as the platform through which you place your order
• Delivery providers, solely for the purpose of delivering your order
I do not share your information with third parties for marketing or advertising purposes.
Data Retention
I retain your personal information only for as long as necessary to fulfil your order and comply with legal and tax obligations.
Your Rights
If you are a resident of the European Union, you have the right to:
• Access the personal information I hold about you
• Request corrections to your personal data
• Request deletion of your personal data, where legally permitted
You can exercise these rights by contacting me through Etsy Messages.
Contact
For any questions or concerns regarding your personal data, please contact me via Etsy Messages.
Changes to This Policy
This privacy policy may be updated from time to time to reflect changes in legal requirements or business practices.